Terms and Conditions

1. About these terms

These Terms and Conditions (the Terms) are an agreement between you and Cogntix (we, us), which develops and operates PLYNK. They apply when you visit plynkhq.com, create an account, or use the PLYNK app at app.plynkhq.com (together, the Service).

By creating an account, subscribing or using the Service, you agree to these Terms and to our Privacy Policy. If you use PLYNK for a company, you confirm you are allowed to accept these Terms for it, and “you” means that company. If you don't agree, please don't use the Service.

2. What PLYNK does

PLYNK helps you find potential clients. Based on what you tell us about your business, it searches publicly available posts and comments on networks such as LinkedIn, Reddit, Facebook, Instagram and X, identifies people who appear to be asking for a service like yours, scores them, and prepares a short report and a suggested first message for each one. Where possible, it also looks up a work email address and phone number.

To be clear about what PLYNK does not do:

• It does not send messages, post, comment or contact anyone on your behalf. You decide whom to contact and how.
• It does not guarantee any number of leads, replies, meetings or sales.
• It does not guarantee that contact details can be found for any lead, or that details found are current or correct.
• It is not affiliated with, endorsed by or sponsored by LinkedIn, Reddit, Meta (Facebook, Instagram) or X.

3. Your account

• You must be at least 18 years old and use PLYNK for business or professional purposes.
• You sign in with a Google account. Keep that account secure; you are responsible for activity under your PLYNK account.
• Each account manages one business. Give us accurate information about it and keep it up to date.
• Tell us straight away at support@plynkhq.com if you think someone has accessed your account without permission.

4. The plan and pricing

PLYNK has one plan, PLYNK Monthly, priced at US$49 per month. There is no free trial. A subscription is required to use the app after you create your business.

• Prices are in US dollars. Taxes, such as VAT or GST, may be added where the law requires, and are shown before you pay.
• Your bank may charge currency conversion or foreign transaction fees. These are between you and your bank.
• We may change the price. If we do, we will email you at least 30 days before the change applies to your next renewal. If you don't want to pay the new price, you can cancel before it takes effect.

5. Lead credits

• Each paid month includes 100 lead credits. One credit is used for each lead PLYNK saves to your account, whatever number of leads you asked a search to find.
• Searches that find nobody use no credits. A search stops saving leads when your credits run out.
• Credits are valid for the month they belong to. Unused credits do not carry over; they reset to zero when the month ends, and a new month's credits are added when your renewal payment succeeds.
• Deleting a lead does not return its credit.
• Credits have no cash value, can't be transferred or sold, and can't be exchanged for money. (The money-back guarantee under Refunds covers your first payment.)
• If a technical error on our side uses credits wrongly, contact us and we will put them back.

6. Billing and automatic renewal

Payments are processed by Stripe. We never see or store your full card number. By subscribing, you authorise us (through Stripe) to charge your payment method:

• the monthly price when you subscribe, and
• the same amount again automatically every month on your renewal date, until you cancel.

Stripe emails your receipts and invoices. You can see past invoices and update your card any time from the Billing page in the app.

If a payment fails

If a renewal payment fails, Stripe will try again over the following days and email you. Until the payment succeeds, your access to the app is paused and no new credits are added. Your data is kept. If the payment still fails after the retries, the subscription ends.

7. Cancelling

• You can cancel any time from the Billing page in the app (“Cancel plan” or “Manage billing”). No phone call or email is needed.
• Cancelling stops future renewals. You keep access, and your remaining credits, until the end of the month you have already paid for. After that, the plan ends and you are not charged again.
• Changed your mind? Choose “Keep my plan” before the month ends and it continues as before.
• When the plan ends, your leads and settings stay in your account, so you can subscribe again later. To remove them, delete your account (see below).

8. Refunds

30-day money-back guarantee. If PLYNK isn't right for you, email support@plynkhq.com within 30 days of your first payment and we will refund that first payment in full, with no reason needed, as long as both of these conditions are met:

• You have run PLYNK no more than 10 times.
• PLYNK has generated no more than 3 hot or warm leads for you.

If you have run PLYNK more than 10 times, or it has generated more than 3 hot or warm leads, the guarantee no longer applies and we cannot issue a refund. The guarantee covers your first payment only and applies once per customer. When we refund it, your subscription is cancelled and your access and remaining credits end.

After that, because you can cancel at any time and keep access until the end of the paid month, monthly renewal payments are non-refundable, including for partly used months and unused credits, except:

• where the law that applies to you gives you a right to a refund (this section does not limit those rights);
• if we charged you by mistake, for example twice for the same month; or
• if we decide, in our discretion, to offer one.

Refunds go back to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show it. To ask about a refund or a charge, email support@plynkhq.com within 30 days of the charge.

9. Using PLYNK responsibly

PLYNK is for genuine, relevant, one-to-one outreach. When you use it, you agree not to:

• send spam or bulk unsolicited messages, or harass, threaten or mislead anyone;
• break laws on marketing, privacy and data protection, such as the GDPR, the UK GDPR and PECR, the US CAN-SPAM Act and TCPA, Canada's CASL, Australia's Spam Act, or similar laws where you or the people you contact are;
• break the terms and rules of the networks where you contact people;
• use leads to discriminate against people, or to target them based on sensitive characteristics such as health, religion, ethnicity, sexuality or political views;
• sell, rent, publish or share lead data with others, or build a separate database from it;
• copy, scrape, reverse engineer or overload the Service, or get around its limits, credits or security;
• use PLYNK for anything illegal or for a business that is illegal where you or your contacts are.

We may suspend or close accounts that break these rules, without a refund.

10. Your responsibility for outreach and contact data

You decide whether, when and how to contact a lead, and you are responsible for that contact. For the personal data of the people you contact, you act as an independent controller (or the equivalent under your local law). That means you are responsible for having a lawful basis to contact them, telling them who you are, respecting requests to stop, and handling their data properly.

Lead reports, scores, countries and contact details are produced automatically from public information and data providers. They can be incomplete, out of date or wrong. Check them before you rely on them.

11. AI-generated content

PLYNK uses artificial intelligence to read posts, write buyer profiles and lead reports, and draft messages. AI can make mistakes. Always review a message before you send it, and edit it so it is accurate and sounds like you. You are responsible for anything you send.

12. Your content and our rights

You keep ownership of what you add to PLYNK, such as your business details, documents and notes (Your Content). You give us a limited permission to store, process and copy Your Content only to provide and improve the Service for you. You confirm you have the right to upload it.

The PLYNK software, design, name, logo and brand belong to us or our licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is active. Network names and logos belong to their owners and are used only to describe where PLYNK searches.

13. Third-party services

PLYNK relies on other services, for example Google for sign-in, Stripe for payments, cloud hosting, email delivery, AI model providers and data providers. We choose them carefully, but we are not responsible for their services, outages or changes, and a network may limit access to its public content at any time. If that happens, some features may work less well or stop.

14. Availability and changes to the Service

We work to keep PLYNK running and useful, but we don't promise it will always be available, error-free or uninterrupted. We may carry out maintenance, and we may add, change or remove features. If a change takes away a major part of what you pay for, we will tell you in advance and you can cancel.

15. Suspension, closing and deleting your account

• You can delete your account at any time from Settings in the app. This immediately cancels your subscription, ends your access and permanently deletes your business, leads and other data, as described in the Privacy Policy. It can't be undone, and the rest of the paid month is not refunded, unless you are still within the money-back guarantee (see Refunds).
• We may suspend or close your account if you break these Terms, if your payment fails, if the law requires it, or to protect the Service or other people. Where it is reasonable, we will tell you first and give you a chance to fix the problem.
• Sections that by their nature should continue after the account ends (such as responsibility, liability and law) continue.

16. Disclaimers

Apart from what these Terms expressly say, the Service is provided “as is” and “as available”. To the extent the law allows, we make no other promises, for example that PLYNK will meet your needs, produce particular results, or that lead information is accurate. Some places do not allow certain disclaimers, so some of this may not apply to you.

17. Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, or for lost profits, revenue, business, goodwill or data, even if we were told they were possible;
• our total liability for all claims about the Service is limited to the amount you paid us in the 12 months before the event that led to the claim.

Nothing in these Terms limits liability that can't be limited by law, such as for fraud, or for death or personal injury caused by negligence.

18. Indemnity

If someone makes a claim against us because of how you used PLYNK, for example messages you sent or a breach of the law or of these Terms, you agree to cover our reasonable costs and losses from that claim, to the extent the law allows.

19. Governing law and disputes

These Terms are governed by the laws of Sri Lanka. Before starting any formal dispute, please email support@plynkhq.com so we can try to solve it together. If we can't, the courts of Sri Lanka will have jurisdiction. If you are a consumer, you also keep any rights you have to bring proceedings where you live.

20. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If a change is significant, we will email you or show a notice in the app at least 30 days before it applies. If you keep using PLYNK after that, the new Terms apply; if you don't agree, you can cancel.

21. General

• These Terms, with the Privacy Policy, are the whole agreement between you and us about the Service.
• If part of these Terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• You may not transfer these Terms without our permission. We may transfer them if PLYNK is sold or reorganised.
• We are not responsible for delays caused by events outside our reasonable control.