Privacy Policy

1. Who we are

PLYNK is developed and operated by Cogntix (we, us). This policy explains how we handle personal data when you visit plynkhq.com, use the PLYNK app at app.plynkhq.com, or are found by PLYNK as a possible lead.

For the data of our customers and website visitors, we are the controller. For questions or requests, email support@plynkhq.com.

2. What we collect

From you, as a PLYNK customer

• Account details from Google sign-in: your name, email address, profile picture and Google account ID. We never see your Google password.
• Business details you enter: business name, website, the countries you sell to, the sender name for messages, and the networks you choose.
• Knowledge you add: website pages, documents and text about your business, plus the buyer profile and facts PLYNK creates from them.
• Your leads and activity: searches you run, schedules, lead statuses and notes, exports, and the email address you choose for reports.
• Billing details: your subscription status, renewal dates, invoices and credit history. Card details are collected and stored by Stripe, not by us; we receive only a customer ID and the status of your subscription and payments.
• Messages to us, for example support emails.

Automatically

• Technical data: IP address, browser and device type, pages requested, dates and times, and error logs, used to run and secure the Service.
• Cookies: only what is needed to keep you signed in and protect forms. See “Cookies” below.

About people PLYNK finds (leads)

When a customer runs a search, PLYNK collects information that people have made public on networks such as LinkedIn, Reddit, Facebook, Instagram and X: their name or username, public profile details such as job title, company and location, the text and link of the public post or comment, and when it was posted. Where available, PLYNK also obtains a work email address and phone number from business contact data providers. From this, PLYNK creates a short report (what the person appears to need, a score and a suggested message).

3. How we use it

• To create and run your account, and provide the features you use: searches, lead reports, schedules, emails and exports.
• To read your knowledge and posts with AI, to write your buyer profile, score leads and draft messages.
• To take payments, add and track lead credits, and send receipts, invoices and account emails.
• To send the report emails you turn on. Each one has a link to stop them.
• To answer your questions and give support.
• To keep the Service secure, prevent abuse and fraud, fix problems and improve how PLYNK works.
• To meet legal, tax and accounting obligations, and to protect our rights.

4. Our legal bases (EEA, UK and similar laws)

• Contract: to provide the Service you signed up for and to bill you.
• Legitimate interests: to secure and improve the Service, prevent misuse, and, for lead data, to help businesses find and contact people who have publicly asked for a relevant service. We limit lead data to what is needed for that purpose and respect objections.
• Legal obligation: to keep billing records and respond to lawful requests.
• Consent: where the law requires it. You can withdraw consent at any time.

5. If PLYNK found you as a lead

PLYNK shows a customer your public post because it appeared to ask for a service they offer. We only use information you made public, or business contact details from data providers. We do not collect private messages, and PLYNK never contacts you itself.

The customer who found you decides whether to contact you and is responsible for that contact as an independent controller. If you want to know what we hold about you, or want it deleted, or don't want to be found by PLYNK, email support@plynkhq.com with a link to your profile or post. We will remove your data from PLYNK and ask the customer to stop where we can.

6. Artificial intelligence

PLYNK sends the content needed for a task (for example a public post, your business description or your buyer profile) to AI model providers to analyse and write text. We use providers that act on our instructions and, under our agreements with them, may not use this data to train their own models. AI output can be wrong; customers are told to review it before relying on it.

7. Who we share it with

We do not sell personal data, and we do not share it for advertising. We share it only with:

• Service providers that run PLYNK for us, under contracts that protect the data: cloud hosting and file storage, database hosting, email delivery, AI model providers, social data and search providers, business contact data providers, Google (sign-in) and Stripe (payments).
• You, the customer: lead data is shown only in the account that found it.
• Authorities or others when the law requires it, or to protect the rights, safety or property of people or of PLYNK.
• A buyer or successor if PLYNK is sold, merged or reorganised, who must keep protecting the data as this policy describes.

You can ask us for the current list of our service providers at support@plynkhq.com.

8. International transfers

Our team and service providers may process data in countries other than yours, including the United States. When we transfer data from the EEA, UK or Switzerland, we use safeguards the law recognises, such as the European Commission's Standard Contractual Clauses, or providers certified under an approved framework.

9. How long we keep it

• Account, business and lead data: while your account is open. Deleting a lead removes it; deleting your account permanently deletes your business, knowledge, leads, runs and files from PLYNK.
• Billing records: invoices and payment records are kept as long as tax and accounting laws require, usually several years, even after the account is deleted.
• Technical logs: kept for a short time for security and troubleshooting, then deleted.
• Backups: deleted data can stay in encrypted backups for a limited time until they are replaced.

10. Security

We protect data with encryption in transit (HTTPS), access controls, separation of each customer's data, and providers with strong security practices. Files are stored privately and shared only through short-lived links. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.

11. Your rights

Depending on where you live, you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong or incomplete;
• delete your data;
• give you your data in a portable format;
• restrict how we use it, or object to us using it, including for direct marketing;
• withdraw consent, where we rely on it.

Customers can delete their account in the app (Settings). For anything else, email support@plynkhq.com. We may need to confirm your identity, and we reply within the time the law sets, usually one month. You can also complain to your local data protection authority.

California residents

Under the CCPA/CPRA you have the right to know, delete and correct personal information, and not to be discriminated against for using these rights. We do not sell or “share” personal information for cross-context behavioural advertising, and we do not use sensitive personal information to infer characteristics.

12. Cookies

The PLYNK app uses essential cookies only: a secure session cookie that keeps you signed in, and cookies that protect sign-in forms from misuse. This website and the app do not use advertising or cross-site tracking cookies. If we add analytics in the future, we will update this policy and ask for consent where the law requires it.

13. Emails we send

We send emails you need for your account, such as a welcome email and important notices, and the scheduled report emails you turn on. Stripe sends payment receipts, invoices and failed-payment notices. Report emails include a one-click link to stop them; account and payment emails can't be turned off while your account is active.

14. Children

PLYNK is a business tool for adults. It is not meant for anyone under 18, and we do not knowingly collect their data.

15. Changes to this policy

We may update this policy. The date at the top shows the latest version. If a change is significant, we will tell you by email or in the app before it applies. Please also read our Terms and Conditions.